FAQ
FAQ
We’ve compiled frequently asked questions before making a reservation.
If your question remains unanswered, please feel free to contact us.
Reservations
Q. If my flight is canceled, will I be charged a cancellation fee?
A. No, you will not be charged.
Q. Can I make a group reservation?
A. Yes, group reservations are possible.
Check-in & Check-out
Q. What time is check-in?
A. Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Access & Shuttle Service
Q. Do you offer a shuttle service?
A. Yes. It requires advance reservation and costs ¥1,000 per person one way.
Other
Q. Are infants welcome?
A. Yes, they are welcome.
Q. Are there any shops nearby for shopping?
A. No, there are none.
We’ve compiled frequently asked questions before making a reservation.
If your question remains unanswered, please feel free to contact us.
Reservations
Q. If my flight is canceled, will I be charged a cancellation fee?
A. No, you will not be charged.
Q. Can I make a group reservation?
A. Yes, group reservations are possible.
Check-in & Check-out
Q. What time is check-in?
A. Check-in is from 3:00 PM, and check-out is by 11:00 AM.
Access & Shuttle Service
Q. Do you offer a shuttle service?
A. Yes. It requires advance reservation and costs ¥1,000 per person one way.
Other
Q. Are infants welcome?
A. Yes, they are welcome.
Q. Are there any shops nearby for shopping?
A. No, there are none.